Thursday, November 1, 2007

I'm floored!

I am so impressed with iFLOOR for offering a $1,000,000 warranty to protect customers who have had problems with their flooring and were told that the warrenty didn't apply because they purchased the flooring online! I would be so mad if something happened to our brand new bamboo floor and we were told our warrenty didn't apply. We did not get our floor online, but I do get a lot of other things there. It's scary to think that a big purchase would be excluded because of where you shop. It's the exact same floor, you know? This press release explains how iFLOOR is going out of their way to protect their customers. Good for them!



iFLOOR, America's largest online flooring retailer, today announced a $1,000,000 limited warranty designed to protect its customers from predatory manufacturer policies that exclude warranty coverage from online purchases.

The policy, which goes into effect immediately, offers up to one million dollars of coverage in the event that a customer's warranty claim is denied specifically because they made their purchase online. It is complimentary for every iFLOOR customer, and protects the buyer under the same terms as the original product warranty.

iFLOOR, Inc. CEO, Steve Simonson, came up with the program to combat "scare tactics" used by manufacturers of hardwood floors and laminate flooring. "Their idea is to discourage you from buying at a discount!" wrote Simonson in his blog "It's About Flooring". "This is not right! You deserve to save money! So we're going to take care of this problem once and for all."

And it would appear that federal law is on his side. Section 108 of the 1975 Magnuson-Moss Act, states that, "In general, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty."

Under iFLOOR's new warranty, a key provision allows for iFLOOR to "seek justice" on behalf of the customer in the event of legal action. According to Simonson, "I'm putting iFLOOR's money where my mouth is."

About iFLOOR, Inc. *Since 1998, iFLOOR.com has been the leading online and retail flooring company, with 36 local retail stores nationwide offering more than 70,000 products, including hardwood floors, laminate flooring, bamboo flooring and cork floors. iFLOOR.com is the largest online flooring retailer according to Internet Retailer Magazine, and was named by Inc. Magazine as one of the fastest growing private companies in the United States for the past three years. Committed to quality customer service, superior selection and friendly expert advice, iFLOOR.com enables customers to buy flooring both online and in its retail stores at a substantial savings over traditional retailers. For more information about iFLOOR, please visit www.iFLOOR.com.

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3 comments:

Carrie Smith said...

Any luck with the award post...I know how confusing this can be I have only been blogging for three months and my good friend back home is who I turn to when I need help...she is the best and I wouldn't be doing this if it wasn't for her.
Don't get discouraged it will get easier.

I left some tips for you on getting the award back on that post...hope it helps if not let me know and I will help you figure it out\\

have a great weekend :00
cs

Carrie Smith said...

Just checking to see if you were able to get the awards posted.

I'll be back soon
take care
cs

thesynergizer said...

hey, sorry, i don't have internet access on the weekends and have been busy for most of today ... haven't even tried yet! but i'll let you know if i have problems.